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Transferring and Applying Critical Knowledge (Best Practices Report)

Transferring and Applying Critical Knowledge (Best Practices Report)

American Productivity & Quality Center
December 2013
pp. 1-221
APQC (American Productivity and Quality Center)
APQC (American Productivity and Quality Center)
The copyright of this item is not held by ASQ


Demographic shifts in the work force are behind a renewed sense of urgency among those responsible for knowledge capture, transfer, and reuse inside organizations. The Baby Boomers are finally starting to retire, and firms must help long-tenured leaders and experts parse the knowledge they’ve acquired over 20 or 30 years, identify what is truly vital, and pass those nuggets on to the next generation. The breakneck pace of change—especially in certain fields—also contributes to escalating concerns around knowledge transfer. Competitiveness depends on knowledge and innovations moving quickly through the organization, and employees need broad and deep expertise to develop the integrated solutions demanded by customers. At the same time, new technologies make it increasingly difficult to pinpoint critical knowledge among the masses of data and information available. Read about 19 best practices for identifying, capturing, transferring, and applying knowledge from organizations including Accenture, Kraft Foods Group Inc., Lloyd's Register: Marine, Lockheed Martin, U.S. Department of State, and Wipro Ltd.