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World Conference on Quality & Improvement

May 15 - May 18, 2022  |  Anaheim, CA | Hybrid

The 2022 Program

ASQ’s milestone annual conference returns to a live, in-person event in 2022, accompanied by virtual content that creates convenience and access to quality thought leaders around the world. The 2022 agenda offers insight into the soft skills and technical expertise necessary in today’s quality community. Sessions offer real-world examples of processes and concepts that demonstrate innovative ways to sustain and support collaboration, change management, leadership, and a culture of inclusion. Learn more about this year’s Areas of Focus below.

As always, WCQI’s agenda will include valuable educational content for the entire quality practitioner spectrum, ensuring that both experienced and young professionals can tailor their conference schedule to accommodate introductory, intermediate, or advanced information needs. See the Level Descriptions below for additional detail.

Both live/in-person and virtual attendance platforms will include opportunities to help attendees cultivate authentic connections to their peers and emphasize their vital roles as quality professionals in their organizations and industries.

Start planning your 2022 WCQI experience – click on the Program Button to begin! 

Virtual - On-Demand Content

We’re excited to provide a virtual stage to enhance this year’s WCQI live event in Anaheim, California! Below is a schedule of the livestream events you will access through the virtual event platform; be sure to take advantage of the opportunity to chat with other virtual attendees and pose questions to our mainstage presenters! You can also explore the virtual exhibit hall and connect with other quality professionals in the virtual event space! In addition, we’ll unlock a series of on-demand sessions each day of the event, giving you access to dozens of presentations. Be sure to mark your calendar so you don’t miss a moment of this year’s conference! 

Level Descriptions

Basic: Introduces a subject, including practical and user-friendly definitions of terms. The primary focus is to bring an individual who may not be familiar with the area to a level of knowledge that facilitates further learning.
Intermediate: The participant should have some degree of knowledge of the subject. The intent is to build on an individual’s knowledge of the subject to a point of greater understanding.
Advanced: Provides an in-depth and/or up-to-date treatment of a subject. A strong theoretical background and a working knowledge of a subject are expected of those that attend.

Areas of Focus

Leading through Excellence: The Master’s Series
Discover emerging best practices in leadership and engagement, diversity/equity/inclusion, change management and more in this series of expert-led sessions offering keys to leading and affecting change in both the near and long term. Learn how an organization can build a system of quality processes that exceed customer expectations, cultivate a leader’s mentality, ensure a culture of inclusion and equity, and embrace innovation. 

Engineering an Enterprise-wide QMS 
The voice of the customer is increasingly vital to a business's success, requiring large-scale and visible documentation of how an enterprise deploys strategy, data, and communications to infuse quality throughout the organization. These sessions unveil the key components of a quality management system, or QMS, and its critical contribution to customer satisfaction and retention. Identify how a QMS can drive improvements in regulatory compliance, supply chain efficiency, and quality service—all while controlling costs and uncovering opportunities for innovation, growth, and enterprise gain. 

Framing Quality through a Technology Lens
Advances in technology continue to transform business processes. This collection of sessions brings attendees up to speed on product and process innovations geared toward advancing the pursuit of excellence through quality. Real-world use cases will provide an understanding of technologies and tools best suited for a variety of applications and include insight into identifying the key players on the implementation team.  

It’s Elemental: Quality Basics for Beginners (and Beyond)
More and more organizations rely on quality practices to navigate digital, cultural and operational challenges, making a thorough understanding of the fundamental tools and techniques essential for sustained progress. This area of focus underscores ways that new and advancing quality professionals can remain current on methods, trends, emerging frameworks—and commit to personal and professional growth in the process.